employee experience, service design & barber shops
Great service experience will drive engagement [of either employees or candidates] with benefits of increased retention and workforce produc
aim for awesome
Adopting a designed based approach and using tools like service design can help HR functions truly understand the employee perspective...
it's not me, it's you
Attracting talent is really really difficult, especially in a candidate driven marketplace...
ask more questions
Effective questioning can be used to surface key assumptions, to check and ensure that we are doing what was intended and on the right track
form follows function
Adopting design thinking into your people strategy can convert into customer value and market opportunity...
